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Vehicle Repair Request

User guide

Open the app at https://vrr.innogen-pharma.com. Use your company email.

Sign in

  1. Type your company email address.
  2. Tap Continue with Corporate Login.

What happens next depends on whether this is your first time.

First time: one-time code

If you have not created a password for this app yet, a 6-digit code is sent to your email.

  1. Open the email and copy the code. It expires in 10 minutes.
  2. Type the code on the sign-in page.
  3. Choose a password you will remember.
  4. Tap Create and Sign in.

If the code does not arrive, wait for the timer, then tap Resend OTP code. Check your spam folder as well.

Next time: password

After the first sign-in, you use the password you created. No new code is sent.

  1. Type the same company email.
  2. Tap Continue with Corporate Login.
  3. Type your password.
  4. Tap Sign in.

If you forgot the password, tap Forgot password? on the Fleet VRR sign-in page. A reset link is sent to your mailbox.

Addresses ending in @innogen-pharma.com sign in with Google instead of a code and password.

Create a request

After you are signed in, tap Create Request at the bottom of the screen.

  1. Choose your Company and Plate number. The employee name, department, asset number, mobile number, and territory fill in from that plate.
  2. Check the SFE, DSM, SA, and BU email addresses. Change them if they are not correct for this vehicle.
  3. Enter the current odometer reading and take a photo of it with your phone.
  4. Describe the damage in your own words.
  5. Choose a Repair category: Tires, PMS, Battery, Mechanical, or Others. Tires and Battery ask for the serial number. Others asks for remarks, and also asks for the serial number when the description contains Tire or Battery.
  6. Take a photo of the damage.
  7. Extra files are optional. You may add more photos or documents if they help.
  8. Tap Next.

On the quotation page:

  1. Fleet Image (Quote 1) and Requestor's Quote are optional.
  2. Look at the Ticket ID. This is the number of your request.
  3. Tap Submit.

Submit is only on the quotation page. After you submit, the request is sent. You cannot undo it from this screen.

My Request(s)

  1. Tap My Request(s) at the bottom of the screen.
  2. Your requests are listed there. Tap one to see the details and photos.
  3. Tap Back to My Request(s) to return to the list.
  4. If a request you just sent is not listed yet, tap the round arrow at the top right to refresh.

You only see requests sent from your own email address.